Tools & Resources
When you're an Aetna member, you’ll also get access to online tools and member services to make it easy for you to get answers to your health care questions.
Log in or register with your secure member website, to gain access to these great features:
- Find a Doctor
- View your personal health record
- Disease management
- Check claim status
- Talk with a registered nurse 24/7
- Find and print ID cards and forms
For clarification on terminology, please refer to the glossary.
Stay on top of your medical plan option details with this app
Staying healthy is important. So is keeping track of your benefits. But with everything else you have going on, managing it all can be a challenge.
The Aetna Health app can help. From finding a doctor and comparing costs to paying claims and viewing your ID card, the app is your all-in-one resource for the information you need. Please note: the new Aetna Health app will replace Aetna Mobile, so remember to download the new app.
Follow the links below to download the Aetna Health app.
Android users
iPhone users
Wellness programs
With 1000s of fitness, yoga, meditation, and healthy cooking videos, Grokker makes it easy to find and save the right exercise videos for your busy life.
Save time, learn new skills, and add variety to your exercise routine with Grokker programs. Ranging from one week to six weeks in length, programs are organized to save you time. Our expert instructors will help you achieve your goals one video at a time. With over 80 goal-oriented programs to choose from and new programs added monthly, there's something new for you every day of the year.
Learn more about Grokker by viewing this FAQ document.
Discounts on health and fitness products like yoga equipment, over-the-counter vitamins and homeopathic remedies.
- Get the guaranteed lowest rates at your choice of over 10,000 gyms
- Get a free guest pass at most gyms
- Flexible membership options
- Easy billing options through your bank account or major credit card
- Save on home exercise equipment
- Try an at-home weight loss program
You can access these discounts by logging into your secure member website. Just click on Discounts in the Stay Healthy section. Then, click on the Fitness link to get started.
Support when you need it
Aetna Enhanced Maternity ProgramTM
Learn what’s best for a healthy pregnancy and give your baby a healthy start.
- Get educational material on prenatal care, signs of preterm labor, what to expect before and after delivery, and newborn care
- For “high-risk” pregnancies, your nurse case manager will follow up with you with two phone calls to make sure you and baby are doing fine
- Compare costs for doctors and health care facilities
Learn more about the Aetna Enhanced Maternity Program (PDF).
Maternity Support Center
If you’re thinking about starting a family, already pregnant or a new parent, the Maternity Support Center is a great resource for you, your spouse or your partner.
With all the pregnancy and parenting information out there, you can take comfort in having a trusted, reliable and simple resource to find maternity health and benefits information, in one place.
Learn more about the Maternity Support Center (PDF).
In addition to these resources, you can find information on other women's health topics on the Aetna’s Women’s Health microsite.
Virtual breastfeeding and baby feeding support
Feel good about feeding your baby!
- 1:1 virtual support from certified baby feeding experts, when you need it
- Fully covered by your health plan
Get help with:
- Breastfeeding: Latch and positioning; Low supply or oversupply; Cracked or sore nipples; Pumping
- Formula feeding: Formula and bottle prep; Pace feeding; Combo feeding
- Transitions: Prenatal baby feeding plan; Returning to work; Traveling; Introducing solid foods; Weaning
Aetna members can text BABY to 1-888-458-1364, visit www.SimpliFed.com or call 1-888-458-1364 to schedule an appointment (available 7 days a week in English and Spanish). Up to six
appointments are covered by most Aetna plans with no prior authorization.
We want to help you get the most out of your health plan. That’s why your plan includes phone support as a standard benefit. And it’s also why you may receive a call from an Aetna nurse care manager. The nurse care manager will ask you some questions in order to verify your identity and protect your privacy.
Be sure the phone number you listed in your Aetna member website is up to date so you can take full advantage of this benefit.
Ongoing support when you need it
If a time comes when you’re dealing with more complex health challenges, a nurse will provide you with 1:1 support over the phone on an ongoing basis. Or, if you have an ongoing health concern like diabetes, heart disease, asthma and low back pain, your nurse may call to check in from time to time. These services are included as part of your plan.
You may also get a letter or phone call from us, depending on your needs. Don’t forget, your caller ID may not say Aetna when we call. That depends on your phone carrier.
Care that works for you
As always, your care should be decided by you, your family and your doctor. But with more information, you can make better-informed decisions about your health.
Your conversations are completely confidential. We don’t share this information with your employer, and we keep all information confidential as required by law.
You no longer have to wait for primary care that flexes around you. It’s here.
Remember having to travel to see a doctor?
Or sitting in the waiting room for your appointment?
Yes, we do too. And we know what a hassle it can be. That’s why we’ve reimagined how you can get primary care.
A new way
With Aetna Virtual Primary Care powered by TeladocTM Health, you can connect with a dedicated virtual care provider with little cost and no wait. And if you need in-person care, you can get that, too.
No fuss, no wait — all on your terms.
A holistic approach to living with diabetes
Everyone's experience with diabetes is different. With Transform Diabetes Care, we deliver the right support to you at every step — no matter where you are on your path to better health.
- A personalized experience based on risk level
- Coaching from Certified Diabetes Care and Education Specialists and access to digital resources
- Local, face-to-face care delivery and condition support with CVS® pharmacists, and at CVS HealthHUB® and MinuteClinic® locations
- Two MinuteClinic vouchers for comprehensive diabetes visits at no additional cost to members, paired with proactive screenings and other support at MinuteClinic locations
A welcome letter and the two vouchers will be sent to you if you qualify for this program beginning 1/1/2022.
If you are dealing with cancer, you may face many challenges and have identified gaps in support that have become a concern. Our goal is to assist cancer patients to receive quality care, with fewer side effects, less time in treatment. We collaborate with doctors for improved care for our members. In addition, we provide you with resources, tools, and educational information to help you in your course of treatment and recovery.
Aetna Back and Joint Care is administered by Hinge Health, and provides support for chronic back, knee, hip, neck, and shoulder pain. You will be able to participate in a 12-week, coach-led program delivered via tablet and sensors. The program consists of 3 core pillars: exercise therapy, motivational coaching, and education.
No need to worry on missing work, this can be done at your convenience.
You can also call your dedicated Aetna Health Concierge at 1-855-824-5349, Monday-Friday, 8 a.m. to 8 p.m. ET. They're your GPS for navigating your health benefits and can help you find the support that you need.
Mental wellbeing
Talkspace, a benefit made available to you through Aetna is your digital space for private and convenient mental health support. With Talkspace, you can receive counseling, therapy, and medication services from the convenience of your device (iOS, Android, and web).
All care is led by a behavioral health clinician or medical professional. Talkspace’s network features thousands of licensed, insured, and verified therapists and specialized prescribers who can support a variety of needs—including, but not limited to:
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Counseling and therapy
On average, members can begin communications within days of matching with a licensed provider. Therapists typically engage daily during their business hours. Live sessions can take place within days of scheduling.*
Medication evaluation and management
Find an available psychiatric prescriber in minutes. With Talkspace Psychiatry, you can schedule video appointments with an in-state, licensed provider who specializes in psychiatric evaluation. You’ll meet virtually over live video within two weeks of booking (on average).
Additional services
Members have access to Talkspace education and self-help tools to complement your mental health journey. Designed by clinical experts, exercises are interactive, therapeutic, and easy to use. These include:
- Meditation
- Journaling
- Reflections
- Positive Thinking
*Appointment scheduling is based on availability and preferences
Ready to get started?
- To register, visit talkspace.com/aetna and have your memberID ready
- Sessions are subject to your applicable copay or deductible/coinsurance
- Complete our QuickMatch™ provider finder tool to review your best match
- Schedule a live session or message right away
Questions?
Contact aetna-support@talkspace.com or visit talkspace.com/faq/aetna
Monthly wellness tip
May
Make time for your mental health and wellness (PDF)