MTA New York City Transit Authority ―
Welcome to your Aetna health benefits plan. The Open Enrollment period is October 15-November 15, and November 1-30 for retirees. You will stay in the current plan you're in, unless you choose another plan.
If you have any questions, contact the MTA Business Service Center at 646-376-0123, Monday – Friday, 8:30 a.m. to 5 p.m.
Additonal contact information:
We’re here to connect you with help to cope with COVID-19. The following resources are available to provide assistance:
It’s normal to feel worried when facing the unknown. If you feel anxious, stressed or depressed, please ontact your Aetna Concierge by phone or online for a confidential chat.
Your Aetna Concierge can connect you and your family with help for:
- Emotional well-being
- Stress, anxiety, depression
- Substance abuse and addiction
- Family issues
Call 1-855-824-5349 (TTY: 711) Monday–Friday, 8 AM–8 PM ET, or log in to your member website.
24-Hour Nurse Line
Contact the 24-Hour Nurse Line for information about tests, procedures and treatment options.
Call 1-800-556-1555 (TTY: 711), 24/7 to speak with a registered nurse.
The single best way to prevent the flu is to get a flu shot. Pay nothing by simply making an appointment with your network doctor. Or you can visit one of our network flu shot providers.
Get started by visiting the Find a doctor page.
An Aetna nurse case manager may call if you have been recently hospitalized or are dealing with a serious health issue. They are here to support you, and all calls are private and confidential.
Programs available to you
Health Discounts & GlobalFit® network
Aetna Care Management Program
Aetna® Maternity Program
Aetna Health ConnectionsSM Program